What is your Shipping Rebate Policy?
Beginning January 1, 2015, Fedex and UPS Ground shipments became subject to new dimensional pricing for all packages in addition to a general rate increase. This represents the biggest rate increase in their history. As a result of these changes, the cost to ship many of our orders by Ground has risen significantly. We have been forced to change the way that we ship in order to keep our customers' shipping cost as low as possible.
Because of the nature of our store, where you can order multiple items which ship together, there is no completely accurate way for shopping cart software to compute how much the shipping charge for a particular order will be. We depend on our warehouse staff to look at each order to determine which size box is needed and which shipping method is the most economical.
Often the most economical shipping method is not the fastest, or the way which guarantees a certain delivery date. If you are in a rush for your order, we can always ship it the fastest way --- sometimes that is also the cheapest way, but sometimes the fastest way can increase the total cost above what was quoted in the shopping cart. There may even be instances where the cheapest way is also above our quoted shipping cost.
We reserve the right to revise any shipping and handling charges that may not cover our actual cost due to this change, and will contact you for approval of any surcharge that may apply. We will not add any fees to the order unless you approve them --- you will have the option to cancel any order if you don't wish to pay the additional shipping cost.
On the other hand, we also offer instant rebates on excess shipping and handling charges.
We are not in business to make money on these charges, they represent the cost of transit (UPS, USPS and Fedex charges), in addition to the cost of boxes, packing materials, and labor to pack and ship a box of product to your location. In the event that you have been overcharged for this, we will credit your order before charging your credit card.