Don't just take our word for it,
Read some of our Customer Testimonials:-You guys have been wonderful! What a delight to work with such good "customer care!" I am sure we'll be able to figure out the mechanism replacement. Have a Merry Christmas! --Joni S, Kirklin, IN, December 2009
-Thank you very much. I appreciate your follow up! Shipping the entire order next week makes sense and works well for me. It's a pleasure doing business with you...Thank you for your great communication. With Thanks --Roberta L, Potomac, MD, June 2009
-Thank you so much for your attention to my deadline- what great customer service! ...and... Again, I must say, I am impressed with your customer service- Thanks! Looking forward to working with the product, and your company in the future. --Terri B, Georgetown, KY
-I wanted to let you know that when I went online tonight and placed the
order, the website accurately showed the quantity discount. Thank you
so much for your rapid response and great problem solving! I do a lot
of online shopping so it is very much appreciated when a company is
responsive to the needs of their customers. --Paula R, Northridge, CA
-Thank you so much for your help! I just placed my order. I
just want you to know that your customer service is FABULOUS!! I will
recommend your website to everyone. I can’t believe how helpful you
were and how quickly I was able to get the prints I wanted. Thank you
so much. I can’t wait until I receive my package. Thank you so much!! --Kathy G, Boise, ID
-Wow! Thank you for the quickest response! I REALLY appreciate your customer service -- Joni A, Honolulu, HI
-I
thank you so much for your prompt response to my order and look forward
future purchases. Hopefully you'll have more new customers from all the
people who have asked for your web address !! -- Sharon W
-Thanks
again for your quick response. I have been so pleased with your service
and your products. I bookmarked your site in my favorites folder and
look forward to seeing new and interesting items on your site. -- Kim F, Greensboro, NC
-Thanks for all your help the service was great. Success and Gods Blessing on you and your family. -- Ron P, Azusa CA
-I
had to share that we presented my boss with his gift this morning and I
swear I saw a tear come to his eye. He absolutely loved it! The
quality of animals and the ark is just wonderful. Thanks for
processing my credit so quickly and for providing the option to pick it
up. It's been great doing business with you. -- Renee, Lansdale PA
- I just wanted
to say thank you again for your help and fantastic service. I just
received my order yesterday with plenty of time to wrap and place under
the tree...[it] is going to thrill my wife this Christmas. Thanks
again and Merry Christmas. -- Rich M, Cape Cod, MA
-Thanks
so much for trying so hard to locate one of these clocks for me, I
appreciate your efforts and look forward to doing business with you
another time, you have some great items for sale on your site, and you
can be sure that I will be checking back frequently. Again, thanks, --Deborah
-Thank you again for your professional, patient and courteous service. --Mike T, New York
Thank
you very much. This kind of service makes for return customers, and I
will certainly be one. Thank you for the quick response. -- Susan N, CA
- I
just wanted to let you know that the 3rd urn arrived yesterday in
perfect condition. Thanks much for all the extra work you did. 3rd
time was the charm! -- Mary B, Menlo Park, CA
- Thanks for your great efforts and service. --Bob B, San Jose, CA
Other reasons to shop at Great Rooms Decor:
Our prices are competitive. When you compare our total price with other retailers, we are often among the most competitive. Even so, there is more to online shopping than just finding the lowest price -- other things to consider when purchasing online....
Helpful and knowledgeable customer service. If we cannot answer your question immediately, we can usually find the answer and get back to you. We have actually seen many of our products in person, and can sometimes offer more information than is written on the product page. Compare to the larger retailers who have call centers taking their calls. If something goes wrong with your order, we will do whatever it takes to make it right.
You know who you are buying from. We are not some nameless, faceless internet company, whose physical location is unclear. We are a small, family-run company, and we know many of our customers by name.
Consistent communication. We keep you informed every step of the way, with order confirmations, backorder notices, shipping and tracking notifications and an online account (if you choose) so that you can view and track any of your orders at any time.
One-page checkout, so ordering is quick and easy. We also show you the shipping charges before you enter all of your information in, so that your valuable time is not wasted just to find out our total price.
A generous return policy. 30 days to return for a full refund, 90 days to return for store credit.
A unique selection of products. We are not a franchise -- we scour the markets to find high quality decorative elements for the home and offer them in an eclectic and ever changing collection.
We give back to our community. We support a number of worthy causes with some of our profits.
We have gone GREEN. We re-use any shipping box in good condition and any usable packing materials, such as peanuts, paper and styrofoam. What we can't reuse, we recycle. If the box you receive from us is not pretty, you know it has been used more than once, saving energy and trees in the process. We also recycle all of our office paper and catalogs.
We hope this helps you feel confident in placing your order with us. You can also read about how we got started on the Company Info page. We appreciate all of our customers!
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