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| What are your Terms of Sale? | |
| Terms of Sale Please take a minute to review before ordering: ***STUFF YOU REALLY SHOULD READ***
Our Return Policy: As always, all purchases at GreatRoomsDecor.com are covered by our 100%
satisfaction guarantee. If you are not satisfied with any Great Rooms Decor
product, you may return it in its original packaging and in saleable condition
within 60 days, subject to the following conditions:
**Excludes sale items, custom orders, Fabrice de Villeneuve, and Furniture purchases. Fabrice de Villeneuve Limited Edition prints carry a 15% restocking fee and shipping is not refundable. Furniture items carry a 20% restocking fee in addition to freight costs.Sale items and custom orders are not returnable. Our actual shipping cost for "FREE SHIPPING" items will be deducted from your refund for returned products.  Free Shipping Returns: The logo above denotes products that include shipping charges in the price when the item is purchased. If a"Free Shipping" product is returned, the original shipping cost to send the product to you will be deducted from your refund.
For returns on any products which are sold with a free gift, we will
deduct the value of the free gift if the gift is not also returned.
Return Shipping Cost:
Please consider that online shopping offers convenience, and that
shipping charges replace the time and gas money you would spend driving
to and from a store to make a purchase or return -- just as a
brick-and-mortar merchant would not reimburse you this cost, we are
unable to refund the cost of shipping products back and forth. Returns
due to color, style or taste are subject to our standard return policy
-- shipping charges are not refundable.
Damage Returns: If the
item you received was damaged in shipment, DO NOT return it to us.
Contact us immediately so that we may file a claim with the carrier
and/or arrange for the item to be picked up. Save the damaged product
and all exterior packaging as it may be required for inspection. It is
the customer's responsibility to notify us in a timely manner and
follow these procedures in the event of damage. We will not be
responsible for damages if these procedures are not followed and we are
precluded from filing a damage claim with the shipper.
Product Images & Returns:
We make every effort to provide accurate pictures of our products, but
computer monitor settings and lighting affect the images that are
displayed. In addition, many of our items are hand-finished, and
colors can vary from piece to piece. We cannot guarantee that the
image displayed on your monitor will precisely match the color of the
actual product. If you have questions about the color or details of a
particular product, please contact us prior to placing your order.
Truck Shipped Returns:
Some of our items are too large to be returned via Fedex, UPS or USPS.
Contact us to arrange a return for any items which were delivered via
truck freight. Please keep in mind that freight deliveries and returns
will run higher than standard ground delivery charges.
-- BORING LEGAL STUFF --
Warranty Disclaimer: This
site and the materials and products on this site are provided "as is"
and without warranties by ReMaKe, Ltd or Great Rooms Decor. Some items
are covered by manufacturer's warranties, which will be explicitly
stated on the product page.
Limitation of Liability: ReMaKe, Ltd shall not be liable for any
damages that result from the use of, or the inability to use, the
materials on this site or the performance of the products.
Miscellaneous: Your use
of this site shall be governed in all respects by the laws of the state
of Pennsylvania, U.S.A. You agree that jurisdiction over and venue in
any legal proceeding directly or indirectly arising out of or relating
to this site (including but not limited to the purchase of Great Rooms
Decor products) shall be in the state or federal courts located in
Philadelphia, PA. Any cause of action or claim you may have with
respect to the site (including but not limited to the purchase of Great
Rooms Decor products) must be commenced within one (1) year after the
claim or cause of action arises. Great Rooms Decor's failure to insist
upon or enforce strict performance of any provision of these terms and
conditions shall not be construed as a waiver of any provision or
right. Neither the course of conduct between the parties nor trade
practice shall act to modify any of these terms and conditions. Great
Rooms Decor may assign its rights and duties under this Agreement to
any party at any time without notice to you. |
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| Why am I receiving an error code when I try to check out? | |
| Please check to make sure you entered your credit card information correctly, including the 3 or 4 digit security code. Also be sure that the billing address that you entered is the address to which your credit card statements are mailed. If you have done all of this correctly and are still having a problem, call us at 877-773-8337 so that we may assist you. | |
| How do I buy/redeem a gift certificate? | |
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
If you have a gift certificate that was issued under our previous website (www.GreatRooms.net), you may place an order using the pay by check option, then enter your gift certificate code in the comments section at checkout. We will apply your certificate toward your purchase and advise you of any balance remaining. If the amount of your purchase is higher than the certificate amount, please use the pay by credit card option and we will only charge the excess amount on the credit card. Contact us if you have any questions. |
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| How do I find a product? | |
| To find the product(s) you're looking for, you may use the navigation menus on the left column of our website, or type a keyword into the SEARCH box above left. If you have any trouble locating a product, feel free to contact us for assistance. | |
| How do I navigate the site? | |
| To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance. | |
| How do I use a coupon? | |
| After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code. Because we already discount our products, we don't regularly offer coupons. We sometimes give coupon codes to customers on an individual basis due to customer service issues, and we occasionally offer coupon codes to our newsletter subscribers. To join our newsletter mailing list, see the box at left above the Facebook link. |
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